Portlock Data Recovery Services
For the past 18 months, Portlock has been working with
hundreds of customers to recover deleted or damaged
NetWare volumes and partitions including NSS and
NetWare 6 systems. When an automated tool such as
Portlock Storage Manager cannot recover your data, or you
just want an expert to do the job for you, give us a
call at 406-723-5200.
Remote Data Recovery:
In most cases, we can connect to your server
remotely to analyze and repair your system. If your server is connected to the Internet and
you can provide us with a remote RCONJ session, we can use
Portlock Storage Manager to remotely analyze and
repair your system.
In cases where a remote connection is not
possible, you will need to ship the drive or a DLT
tape image to us. If you are sending a DLT tape
image, use the Portlock Storage Manager "Create a sector
image of a disk drive" command. We can accept DLT 2000, 4000 and 7000 formatted tapes (DLT 7000
tapes are preferred). For other tape drive formats,
call first (we do have almost every tape drive).
Supported Operating Systems:
- DOS, PC-DOS and DR-DOS (all versions)
- NetWare 3.x, 4.x, 5.x and 6.x (Traditional and
- Windows 95, 98, NT, 2000 and XP (FAT, FAT32
- Servers: Compaq, Dell, HP, IBM and others
- Drives: IDE, SCSI, RAID, Fibre Channel
Purchase Data Recovery Services:
Data Recovery is not a guaranteed service. For some
situations, recovery may not be possible.
To initiate a Data
Recovery service, please contact the Portlock Sales
Department at 406-723-5200. A signed contract, and
an upfront payment of $2495 is required before
recovery services will commence. This payment is
non-refundable and includes 3 hours of data recovery
support, and a single copy of Portlock Storage
Manager. If additional hours are required to recover
lost data, the billing amount will be an additional
$500 per hour. Typically, Portlock data recovery
service is accomplished in three hours; however,
depending on corruption of the data additional time
may be required.
All shipping charges
are the customer's responsibility. All media, computers and laptops should be
put into an anti-static bag and then wrapped in
bubble-wrap for protection. The packing box
should be filled with either Styrofoam peanuts or
bubble-wrap so that the media is secured and is not
bounced around. The outside of the shipping
box should be labeled to indicate fragile contents.
Ship the disk drive overnight priority delivery
101 North Main Street
Butte, MT 59701
Send a FAX (406-723-5205) with the tracking
number, details of the recovery problem and contact
information. We will call you upon receipt of your
drive. Most Data Recoveries can be accomplished the
same or the next day.
For more information about
Portlock Storage Manager Data Recovery features.
more information about Portlock Storage Manager