Portlock Support

Portlock Data Recovery Services

Introduction

Portlock Software provides both products and services for NetWare data recovery for Traditional and NSS volumes and partitions. We are experts on the layout, design and feature sets of NetWare file systems. As the only company with tools that directly manipulate NSS volumes, we are in strong position to help you recover your data.

Note: Portlock does not provide "free" technical support for data recovery. This is a fee-based service that Portlock provides.

Remote Data Recovery

In most cases, we can connect to your server remotely to analyze and repair your system. If your server is connected to the Internet and you can provide us with a remote RCONJ session or a Team Viewer session for the PBCD, we can use Portlock Storage Manager to remotely analyze and repair your system.

Team Viewer download

In cases where a remote connection is not possible, you will need to ship the drive or a DLT tape image to us. If you are sending a DLT tape image, use the Portlock Storage Manager "Create a sector image of a disk drive" command. We can accept DLT 2000, 4000 and 7000 formatted tapes (DLT 7000 tapes are preferred). For other tape drive formats, call first (we have almost every tape drive).

Note: USB 3.0 disk drives are now the preferred media type due to the size of most sector images. USB 3.0 is much faster than USB 2.0 and reduces the time to upload and analyze data in our labs. Saving us one billable hour will more than pay for a new drive.

Supported Operating Systems

  • DOS, PC-DOS and DR-DOS (all versions)
  • NetWare 3.x, 4.x, 5.x and 6.x (Traditional and NSS)
  • Windows 2000, 2003, XP, Vista, 7, 8.x and 10 (FAT, FAT32 and NTFS) Client and Servers

Supported Hardware

  • Servers: Compaq, Dell, HP, IBM and others
  • Drives: IDE, SCSI, RAID, Fibre Channel

Data Recovery Services

For the past 15 years, Portlock Software has been working with hundreds of customers to recover deleted or damaged NetWare volumes and partitions including NSS and NetWare 6.x systems. When an automated tool such as Portlock Storage Manager cannot recover your data, or you just want an expert to do the job for you, give us a call at 425-286-2490.

In most cases, we can connect to your server remotely to analyze and repair your system.

Purchasing Data Recovery Services

Important note: Data Recovery is not a guaranteed service. For some situations, recovery may not be possible.

To initiate a Data Recovery service, please contact the Portlock Sales Department at 425-286-2490. A signed contract, and an upfront payment of $1495 or approved purchase order is required before recovery services will commence. This payment is non-refundable and includes 4 hours of data recovery support, and a single copy of Portlock Storage Manager. If additional hours are required to recover lost data, the billing amount will be an additional $250 per hour. Typically, Portlock data recovery service is accomplished in four hours; however, depending on corruption of the data, additional time may be required.

Shipping

All shipping charges are the customer's responsibility. All media, computers and laptops should be put into an anti-static bag and then wrapped in bubble-wrap for protection. The packing box should be filled with either Styrofoam peanuts or bubble-wrap so that the media is secured. The outside of the shipping box should be labeled to indicate fragile contents.

Note: We do not return the media after data recovery unless prior arrangements are made.

Ship the disk drive to:

Portlock Software
20002 73rd Ave NE
Kenmore, WA 98028
T: 425-286-2490

Send a FAX 425-286-2492 with the tracking number, details of the recovery problem and contact information. We will call you upon receipt of your drive. Most data recoveries can be accomplished the same or the next day.