Portlock Support

Portlock Technical Support

Portlock provides multiple levels of technical support.

Level One: Technical Support via Email

While Technical Support via Email is also free, support is limited to existing customers and selective pre-sales evaluation questions. Questions from expired customers will not be answered until the customer has renewed their software license(s).

Level Two: Tech Support Incidents via Telephone

Tech Support Incidents via Telephone are free for 12 months from the date of purchase. Otherwise, customers may purchase a Tech Support Incident by calling us at (425) 286-2490.

Level Three: Consultant Services

Consultant Services involve a Portlock Technician walking a customer through an entire imaging process. Consultant Services may be purchased by calling us at (425) 286-2490. Customers may have a Portlock Technician connect remotely via Team Viewer. Consultant Services cannot be used as Technical Support Incidents and vice-versa. If an error is encountered during the process, it will be resolved by the Portlock technician.

Before Contacting Portlock Support:

  1. Ensure that you are using the latest version.

  2. Create a logfile reproducing your problem. Add the command line option "-logfile=filename".
  3. Compile a list of your storage and network devices, device drivers, OS version and Service Packs.

North America

Portlock Corporation
21638 NE 14th Place
Sammamish, WA 98074
USA
Tel: 425-286-2490
Fax: 425-286-2492

Europe

Portlock Software
Vickers House
Priestley Road
Basingstoke
RG24 9NP
UK
Tel: 44 (0) 1256 392990
Fax: 44 (0) 1256 473010