Portlock provides multiple levels of technical support.
While Technical Support via Email is also free, support is limited to existing customers and selective pre-sales evaluation questions. Questions from expired customers will not be answered until the customer has renewed their software license(s).
Tech Support Incidents via Telephone are free for 12 months from the date of purchase. Otherwise, customers may purchase a Tech Support Incident by calling us at (425) 286-2490.
Consultant Services involve a Portlock Technician walking a customer through an entire imaging process. Consultant Services may be purchased by calling us at (425) 286-2490. Customers may have a Portlock Technician connect remotely via Team Viewer. Consultant Services cannot be used as Technical Support Incidents and vice-versa. If an error is encountered during the process, it will be resolved by the Portlock technician.
Ensure that you are using the latest version.
21638 NE 14th Place
Sammamish, WA 98074
Tel: 44 (0) 1256 392990
Fax: 44 (0) 1256 473010